Clear events, logs, labels and remote access only within agreed boundaries.
After handover
The system evolves with the space and its users.
After commissioning, we help observe the system, maintain backups, diagnose issues and change routines safely. The levels below are a transparent snapshot of previously published terms, not a current offer.
STARTbasic contact and baseline backup
BASICmonitoring and planned changes
PROextended support and an individual SLA
Before comparing
The published PDF is a historical snapshot of terms.
Prices, package scope, response times, visit allowances, discounts and technical capabilities need commercial and legal confirmation before a contract is signed.
Warranty obligations are governed by a separate contract. If this page, the PDF and a signed agreement differ, the signed agreement governs.
This is a reference interpretation of a previously published document. It is not a public offer or a promise that every service remains available.
START · PDF snapshot
A baseline point of contact and recovery.
- Published price: $0.
- A baseline configuration backup.
- Connection, battery and cloud-component notifications where supported by the system.
- Support chat.
- The PDF comparison table states a response time of up to 24 hours.
- A 5% discount on paid work in the published table.
The contract should define what constitutes a request, the start of a response and paid work.
BASIC · PDF snapshot
Regular observation and small changes.
The PDF uses the formula “up to $40 per month or 0.5% of the system value”. Its calculation method and current price require confirmation.
- START capabilities.
- Controller and network monitoring and optimisation.
- Up to five routine changes per year.
- Monthly backups retained for 30 days.
- Priority support; the table states a response within four working hours.
- Up to six visits per year and a 10% discount on paid work in the published version.
Visit geography, working hours, urgency and the included work scope must be defined separately.
PRO · PDF snapshot
Extended support for large and critical systems.
The PDF uses the formula “up to $100 per month or 1% of the system value” and recommends this level for systems with more than 50 devices or business properties.
- BASIC capabilities.
- Backups twice per month.
- Up to four seasonal logic changes per year.
- Battery replacement for serviced devices within the agreed scope.
- An individual SLA.
- The published document also mentioned a reserved cloud controller and video streaming; availability, architecture and limitations require separate confirmation.
For properties with critical functions, redundancy and emergency support are designed individually.
Practical service
Good support begins with a properly handed-over system.
Configuration versions follow changes so recovery does not depend on one engineer's memory.
New routines and settings are checked so they do not break working functions.
Documentation and access prevent artificial dependency on one person.
Your property
Let us assess the system and choose a realistic support model.
Send the equipment scope, city, current issues and available documentation. We will suggest the next step after an initial review.